From: Bersin & Associates
A new book "RESPECT: Delivering Results by Giving Employees What They Really Want", which Brenda Kowske co-authored with Jack Wiley outlines the following as motivators for employees.
"[Respect] stands for:
Makes sense, right? But here’s the kicker: companies that executed on the principals of RESPECT had higher customer satisfaction ratings, higher financial metrics, and tracked a percentage point above the S&P 500. Simply put, and the third reason I’m proud of this book, it’s the ultimate win-win at work."
- Pay (only 25% of answers were in this category!)
- Conditions at work - social and physical
"It's an approach built much more around intrinsic motivation. Around the desire to do things because they matter, because we like it, because they're interesting, because they are part of something important."